Assessor Resource
HLTCSD201C
Maintain high standard of client service
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to work in a range of health settings where health services are provided with direct client contact involved
Work performed requires a range of well-developed skills where some discretion and judgement is required
Individuals will take responsibility for their own outputs and limited responsibility for the output of others
Application of this unit should be contextualised to reflect any client service requirements, issues and practices specific to each workplace
This unit describes skills and knowledge for care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)